Policy Overview

The Company prioritises creating a respectful, inclusive, and supportive work environment for all employees. The Company is committed to ensuring that team members are treated with dignity and fairness in all interactions, including those with customers. This policy outlines the standards expected of customers to follow when engaging with members of the team here at the Company.

Purpose

The purpose of this policy is to define the Company’s to maintaining a respectful, professional environment for employees and contractors. The Company believes that treating team members with courtesy and dignity fosters positive, productive interactions and supports a high standard of service. 

Scope

This policy applies to all clients, customers, suppliers, and anyone who interacts with the Company’s employees, contractors, or representatives. It covers all forms of communication, including in-person interactions, phone calls, emails, online messages, and any other means of engagement.

Definitions

1. Respectful Treatment: Interactions that are courteous, professional, and considerate of others’ time, expertise, and contributions.
2. Verbal Abuse: Any communication that is offensive, belittling, or aggressive. Examples include yelling, using offensive language, or making disparaging comments.
3. Physical Abuse: Any form of physical aggression or threat intended to intimidate, harm, or otherwise discomfort an employee.
4. Right to Refuse Service: The Company’s right, as stated in our Terms of Business, to deny service to individuals who fail to uphold respectful treatment standards toward our team.

Procedure, Rules and Expectations

1. Expectation of Respectful Conduct

The Company expects all individuals interacting with members of our team to maintain a level of professionalism and respect. The Company’s team are here to provide excellent service, and the Company ask that clients, customers, and suppliers honour their efforts by:

• Communicating courteously and refraining from using disrespectful or aggressive language.
• Recognising that our team members are professionals deserving of courtesy and appreciation.

2. Zero Tolerance for Verbal or Physical Abuse

The Company does not tolerate verbal or physical abuse of any kind toward our team members. This includes but is not limited to:

• Raising one’s voice, using offensive or derogatory language, or making threats.
• Any form of physical intimidation or aggression.
• Attempts to coerce or manipulate employees in a way that compromises their sense of safety or well-being.

3. Right to Refuse Service

The Company reserves the right to refuse service to individuals who violate this policy by treating our employees in a disrespectful or abusive manner. In such cases, our team members are authorised to terminate the interaction and escalate the situation to management if necessary.

Acknowledgment

By engaging with the Company by using our services, customers, suppliers and third-party organisations agree to adhere to this policy and treat our team with respect. Thank you for contributing to a supportive and professional environment for everyone involved.

Review and Revision

This policy will be reviewed annually or as required to address technological advancements or changes in workplace practices.

Version Control:

• Version: 2.0
• Date Created: 11/11/2024
• Date Revised: 14/08/2025