Privacy Policy V3 - BSG Utilities

Privacy Policy

BSG Utilities Limited Privacy Policy

Effective Date: 7th November 2025

BSG Utilities Limited (“we”, “us”, “our”), acting as the data controller for your personal data, are fully committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website https://bsgutilities.co.uk use our services, or interact with us. Please read this Privacy Notice carefully to understand our views and practices regarding your personal data and how we will treat it.

BSG Utilities Limited is a limited company (13787104) whose registered office is at C/O Greystone Swan Fourth Floor, Coble Dene, Royal Quays, North Shields, England, NE29 6DE.

Information We Collect

We may collect and process the following data about you:

1. Personal Identification Information:

• Name

• Address

• Email address

• Phone number

• Date of birth

• Gender

• National insurance number

2. Technical Data:

• IP address

• Browser type and version

• Time zone setting and location

• Browser plug-in types and versions

• Operating system and platform

• Other technology on the devices you use to access this website

3. Usage Data:

• Information about how you use our website, products, and services.

• Page interaction information (such as scrolling, clicks, and mouse-overs)

• Methods used to browse away from the page

4. Marketing and Communications Data:

• Your preferences in receiving marketing from us and your communication preferences.

• Your responses to surveys, contests, and promotions

5. Transaction Data:

• Details about payments to and from you

• Other details of products and services you have purchased from us

6. Profile Data:

• Your username and password

• Purchases or orders made by you

• Your interests, preferences, feedback, and survey responses

How We Use Your Information

We use the information we collect in the following ways:

1. To Provide Services:

• Process and manage your orders

• Manage payments, fees, and charges

• Collect and recover money owed to us

• Provide customer support and respond to your inquiries

2. To Improve Our Services:

• Manage and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)

• Improve our website, products/services, marketing, customer relationships, and experiences

• Conduct research and analysis to better understand our customers

3. To Communicate With You:

• Send you communications, including marketing and promotional messages

• Inform you about changes to our services, terms, or privacy policy

• Provide you with information about other goods and services we offer that are similar tothose you have already purchased or enquired about

4. To Comply With Legal Obligations:

• Adhere to laws and regulations

• Assist law enforcement agencies as required by law

• Enforce or apply our terms of use and other agreements

Disclosure of Your Information

We may share your personal data with:

1. Service Providers:

• Third parties who perform services on our behalf (e.g., payment processors, shipping companies)

• Analytics and search engine providers that assist us in the improvement and optimisation of our site

2. Affiliates:

• Other companies in our group

3. Legal Authorities:

• Law enforcement or other governmental authorities as required by law

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets

4. Business Transfers:

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets

5. Credit Reference Agencies:

• In order to process your application, we will supply your personal information to credit reference agencies (CRAs), and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We will also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at Credit Reference Agency Information Notice (CRAIN) | Experian

Call Recording and Monitoring

All telephone calls with our company, including calls made to and from our customer service, sales, and support teams, may be recorded and monitored for quality assurance, verification, compliance, and training purposes. These recordings help us ensure that our services meet the highest standards and that we comply with applicable legal and regulatory requirements. By engaging in communication with us via telephone, you consent to the recording and monitoring of these calls.

Data Security

We have implemented measures designed to secure your personal data from accidental loss and from unauthorised access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights as an individual

Under data protection laws, you have rights including:

• Access: You can request copies of your personal data.

• Correction: You can ask us to correct inaccurate or incomplete data.

• Erasure: You can ask us to delete or remove your personal data.

• Restriction: You can ask us to limit the processing of your data.

• Objection: You can object to the processing of your personal data.

• Data Portability: You can request the transfer of your personal data to another party.

• Withdraw consent at any time for processing based on consent.

• If you make a request, we have one month to respond to you. If you wish to exercise any of these rights, please contact us at [email protected].

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy https://bsgutilities.co.uk/cookie-policy-uk/.

International Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). If we do, you can expect a similar degree of protection in respect of your personal data. We ensure that transfers of your personal data are subject to appropriate safeguards, such as relying on recognised legal adequacy mechanisms, standard contractual clauses, or other legally approved mechanisms.

Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Limitation of Liability

We strive to protect your personal data through strict compliance with this Privacy Notice and applicable laws. However, we accept no liability, except where required by law, for any loss or damage, including but not limited to indirect or consequential loss or damage, arising from your use of our website or our services, or from unauthorised access to or alteration of your data by third parties.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page. You are advised to review this Privacy Notice periodically for any changes. Changes to this Privacy Notice are effective when they are posted on this page.

If you have any questions or concerns about this Privacy Notice, please contact us:

BSG Utilities Limited

C/O Greystone Swan, Fourth Floor, CAI Building, Coble Dene, Royal Quays, North Shields, NE29 6DE

[email protected]

0191 337 1907

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By using our services, you agree to the terms of this Privacy Notice and accept that BSG Utilities Limited will not be liable for any damages related to your use of our services.

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